FAQ Information

How do I know when it’s time for a new mattress? Mattresses typically last between 7-10 years. If you're nearing that mark, or if you see any visible sagging or wear, it might be time to consider a new one. Remember, we spend a third of our lives asleep, so investing in a quality mattress ensures you get the restful sleep you deserve.

What are the measurements of different mattress sizes?

• Twin: 39” x 74”
• Twin Extra Long (XL): 39” x 80”
• Full: 54" x 74"
• Queen: 60" x 80"
• King: 76" x 80"
• California King: 72" x 84"
• RV (Short) Queen: 60" x 75"
• RV (Short) King: 72" x 75"

What is the best type of mattress for a side sleeper? For side sleepers, a mattress with soft to moderate firmness that contours to your body is ideal. 

What is the best bed for sleeping on your stomach? Stomach sleepers should prioritize a mattress that offers robust support. You'll want something medium to firm to help relieve pressure on your midsection.

Will mattresses work with my existing box spring/foundation? Foundations & box springs enhance the lifespan of your mattress by evenly distributing weight and preventing sagging. If your foundation is a standard size and you're replacing your mattress with the same size mattress to your current one, it should fit just fine.

What kind of sheets do I need for my new mattress? Your mattress's depth determines your sheet requirements. Typically, Standard sheets fit mattresses between 7”-14”, while Deep or Extra Deep sheets are suitable for mattresses 15” and above.  The majority of our mattresses will fit a standard sheet depth.

What does it mean when I see the CertiPUR-US® logo on your product? The CertiPUR-US® certification signifies that our foams are:

• Free from ozone depleters
• Devoid of PBDEs, TDCPP, or TCEP (”Tris”) flame retardants
• Mercury, lead, and other heavy metal-free
• Formaldehyde-free
• Without regulated phthalates by the Consumer Product Safety Commission
• Emitting low VOCs for better indoor air quality (under 0.5 ppm)

Can I adjust the height of a Malouf headboard?  Yes, Malouf headboards and bases are designed to mix and match, so you can build the perfect bed.  We also sell adjustment brackets for additional adjustments.

Is shipping really Free?  Yes, we offer free shipping on most items, unless they are heavy or extra heavy, then we have a shipping cost to help offset our shipping costs to you.  Some of the extra heavy items weigh more than 150lb and are quite hard to ship.

Mattress Care:

Do I need to flip my mattress? No need to flip your mattress. Modern mattresses are designed to last without flipping. However, rotating it a few times annually can extend its life and reduce body impressions.

How do I care for my new mattress? Protect your mattress with a quality pad and mattress cover. Keep it dry and avoid cleaning chemicals. A regular vacuum keeps it fresh and clean.

What can I do about body impressions on my mattress? To maintain its comfort and lessen body impressions, rotate your mattress every few months.

About:

Where are the Cityline mattresses manufactured? Cityline proudly manufactures its mattresses across various locations including Nashville, TN and Phoenix, AZ.  We are 100% USA made and our manufacturer makes some of the best American made beds out there.  And our meticulous research led us to partnering together to make amazing quality beds for everyone to enjoy!

Are Cityline mattresses flame retardant? Absolutely. We adhere to the guidelines outlined by the U.S. Consumer Product Safety Commission (CPSC) and undergo rigorous testing and audits.

How do I make a warranty claim with Cityline? For warranty claims, please head to our warranty page for detailed instructions to submit to the manufacturer. If you have a genuine warranty issue, get in touch with their Customer Service dept for all warranty needs.

What kind of industry experience does your team have?  Our team has a combined industry experience of more than 20 years including wholesale, retail and on the manufacturing floor.  We know mattresses and what it takes to make a high quality mattress!

You have lots of bedding products, why did you choose to partner with Malouf? Malouf as a brand has a reputation for high quality products that last.  We've tested nearly every product for ourselves and our own families and feel it lives up to it's reputation for quality.  Malouf is a storied brand with award winning, modern products to fit the needs of our customers. 

What if I have a warranty issue with a Malouf product?  For warranty claims, please head to our warranty page for detailed instructions to submit to the manufacturer. If you have a genuine warranty issue, get in touch with their Customer Service dept for all warranty needs.